• Refund and Returns Policy

  • 7-Day Warranty Coverage
    • Refund/Replacement Window:

      7 days from the date of delivery.

  • Eligibility:

    • Product must be unused, in original packaging, and free of damage.

    • Proof of purchase (invoice/order number) is required.

    • Defective or damaged items (verified by our team) qualify for immediate replacement.

  • How to Initiate a Return

  • Follow these steps for a smooth process:

    • Contact Us:

      Email support@tnstraders.com or call +92-323-5838662 within 7 days.

    • Provide Details:

      Share your order number, product issue, and photos (if defective).

    • Approval:

      We’ll review your request and email instructions within 24–48 hours.

    • Return Shipment:

      Ship the product to our warehouse (address provided upon approval).

  • Refund Process
    • Timeline:

      Refunds processed within 5–7 business days after receiving the returned item.

    • Method:

      Refunds issued to the original payment method (bank transfer, JazzCash, EasyPaisa, etc.).

    • Replacements:

      Shipped within 3–5 days of approval (subject to stock availability).

  • Non-Returnable Items

  • For safety and hygiene reasons, the following cannot be returned:

    • Opened software, activated licenses, or downloadable products.

    • Products damaged due to misuse or unauthorized repairs.

    • Items without original packaging or missing components.

  • Warranty Exclusions

  • Our warranty does not cover:

    • Damage from accidents, liquid exposure, or improper handling.

    • Normal wear and tear or cosmetic imperfections not affecting functionality.

    • Products purchased from unauthorized resellers.

  • Contact Us for Support

  • For returns, replacements, or questions:

    • Email:

      support@tnstraders.com

    • Phone: 

      +92-323-5838662 (Mon–Sat, 10 AM – 6 PM PKT)

    • FAQ Section: 

      Visit FAQs Page for instant answers.

  • Why Choose T&S Traders?

    • Transparent Process: No hidden terms or delays.

    • Quick Resolutions: Prioritized customer support for urgent cases.

    • Quality Assurance: Every product is tested to meet our high standards.

  • Why Trust Us?

  • “Trusted Tech, Everyday Solutions” isn’t just our slogan—it’s our promise. We’re committed to resolving issues swiftly, ensuring you enjoy a seamless shopping experience with T&S Traders, Pakistan’s trusted tech destination.

  • Contact Us

  • For questions, data requests, or concerns about your privacy, reach us at:

    • Email: 

       info@tnstraders.com

    • Phone: 

      +92-323-5838662

    • Address: 

       house No.1, Paragon city main road near Allied school, Lahore, Pakistan