FAQs

Frequently Asked Question

At T&S Traders, we believe in transparency and hassle-free shopping. Below are answers to common questions about our products, policies, and services. Can’t find what you need? Reach us at [email protected] or +92-323-5838662.

Orders & Payments

Simply browse our website, add items to your cart, and proceed to checkout. Enter your details, choose a payment method (JazzCash, EasyPaisa, debit/credit cards), or Cash On Delivery and confirm your order.

Absolutely! We use SSL encryption and trusted payment gateways (e.g., Stripe, Bank Alfalah) to protect your data. We never store your card details.

Yes, if your order hasn’t been shipped. Contact us within 1 hour of ordering at [email protected].

Shipping & Delivery

  • Major Cities: 3–5 business days.

  • Remote Areas: 5–7 business days.
    Track your order in real time via SMS/email updates.

Currently, we only deliver within Pakistan. Follow our social media for future updates!

Report it within 7 days of delivery. We’ll investigate with our courier partners and resolve it per our Refund & Returns Policy.

Returns & Warranty

We offer a 7-day warranty for refunds/replacements. Products must be unused, in original packaging, and with proof of purchase. Learn more.

Refunds are processed within 5–7 business days after we receive the returned item.

No. Software, activated licenses, or downloadable products are non-returnable.

Product Support

  • Product descriptions include compatibility details (e.g., device models). For further help, email our tech team at [email protected].

Yes! We source directly from authorized suppliers and provide authenticity certificates for premium brands.

Visit our YouTube Channel for unboxing and demo videos. For specific queries, contact our support team.

Sales & Discounts

Yes! Enjoy 20–60% off during festive sales like Ramadan. Discounts are auto-applied at checkout – no codes needed!

Contact [email protected] for customized quotes on bulk purchases (e.g., corporate gifting).

Ensure you’re logged into your account. Some offers apply only to first-time buyers or specific product categories.

Our team is here to help!

  • Email: [email protected]

  • Phone: +92-323-5838662 (Mon–Sat, 10 AM – 6 PM PKT)

  • Live Chat: Available on our website during business hours.